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Policy & Service Terms
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Cable Theft Amnesty 

If you think stealing cable television only impacts Bright House Networks, think again. It's a crime everyone pays for including your family, friends, and neighbors.

On Time Guarantee

We GUARANTEE prompt installation. If your scheduled installation was missed due to our error, we will credit your account $20.

Payment Policies

Bright House Networks bills in advance for monthly services that are payable by the "Date Due" as printed on your monthly statement.

Closed Captioning Concerns

For immediate closed captioning concerns, please call 1-866-898-9101 using your local relay service. Or send your concerns by fax to 1-734- 437-3338 or email to Michigan.ClosedCaptioning@mybrighthouse.com.

For written concerns, please contact Leigh Byrd, Closed Captioning Coordinator, at Bright House Networks, 14525 Farmington Rd., Livonia, MI 48154. Or by fax to 1-734-437-3338 or email to Michigan.ClosedCaptioning@mybrighthouse.com.